FAQ

How long does shipping take?

Shipping time will depend on your location.

Estimated general times once shipped:

• Australia: 1 - 3 Working days
• New Zealand: 10 - 20 Working days
• USA / Canada / UK: 21 - 28 Working days

Please note these estimated shipping times may be affected due to the impacts of COVID19.

 

Is there tracked shipping?

Yes, it will be sent to the email you provided.

Transit in the US is handled by USPS, check the tracking page for a USPS tracking number!

 

Where do you ship to?

We ship carbon neutral to most destinations worldwide including North America, Europe and Asia Pacific.

 

How much does shipping cost?

Shipping costs depend on combination of products you order, it will be calculated at checkout.

 

What do I do if I have a problem/question about my order?

Please email us at hello(AT)subtleasiantraits.com or message our Facebook page for problems regarding your order.

 

What is your refund policy?

We do not offer change-of-mind refunds or purchasing the wrong size. If goods have defects, reach out to us at hello(AT)subtleasiantraits.com so we can resolve your issue!

 

Where can I find discount codes? :)

Keep an eye out in our FB group, IG page and sign up to our mailing list!

 

Who designed your awesome merch?

We have Kathy Chung, Lihui Chen, Sonya Han, Tiffany Chen, Vivien Dao to thank for these awesome designs. Please find more of their work below!

Kathy Chung: Website | Instagram

Lihui Chen: Instagram

Sonya Han: Website | Instagram

Tiffany Chen: Instagram

Vivien Dao: Instagram